Support
Pending Magic is built and run by a small, independent team. This page covers common questions and how to reach us.
Contact us
Send us a message below and we'll reply by email. If you're already in the app, you can also open the app menu and choose Feedback.
Common questions
I forgot my password / need to reset it
On the login screen, choose Continue with Pending Magic and use the password reset option. If you signed in with Google or Apple, reset your password through that account instead. Pending Magic doesn't store a separate password for those sign-in methods.
How do commission requests work?
Every creator's workspace has its own intake link and QR code for taking commission requests, under Settings > Requests. Share that link with clients; when they submit a request, it shows up in your Requests tab to accept or reject. Accepting turns it into a work item you can track.
How does tracking and signing work?
Each commission (a "work item") moves through a status pipeline you control, with stages you set. When a work item needs a signature (for example, a letter of agreement or an amendment after scope changes), the client signs from their tracking page link. The client doesn't need a separate account.
How do payments work?
You can track payments manually, or connect Square from Settings > Payments to accept card payments directly through a work item's tracking page. Pending Magic doesn't see or store client card details when Square is connected. Square handles that.
How do I cancel or manage my Pending Magic plan?
Manage your subscription from Settings > Billing. Our payment provider (Stripe) handles payment outside the app; we don't see or store your card details.
How do I delete my account or my data?
Delete your account from Settings > User Profile (under Danger Zone). This removes your personal data, with limited exceptions described in our Privacy Policy. If you'd rather we handle it, tell us through the form above or the in-app Feedback option.
Something's broken or looks wrong
Use Feedback in the app's menu and describe what you saw, or send us a message above. Screenshots help. The app also sends us crash and error reports, which helps us find and fix bugs.
See our Privacy Policy for how we handle your data, and our Terms of Service for the rules of using the app.